Refund Policy

The port could be closed by the harbor master due to bad weather or for any other reason that the authorities believe is important for the safety of the navigation, this can be with out any previous notice at any time of the day, if this happens we give you the refund for the services you booked as long as is the same day of your reservation.

Dive sites are picked daily based on weather and ocean conditions, your safety and the safety of our staff is paramount in our operation.

If your requested a dive site and is unavailable due to weather we will do our best to find a suitable alternative for you, Decisions on weather conditions and safety of the boat are at the sole discretion of the captain the dive guide and the  port authorities, we could change the dive destinations based on the advice of the experts with out previous notice and based on the weather at the moment of the activity.

If during the journey we cannot reach the designated dive site either by weather condition or mechanical reasons, we will provide another suitable dive site, As long as we are able to provide you with an alternative dive site, no refunds will be given.

REFUND if you cancel with more than 72 hours or more of anticipation, in the case of Certification Courses 10 days prior the starting date.

If for any reason you decide to cancel with less than 72 hours of anticipation or 10 days in the case of the certification courses, or at the moment of the activity we will keep the payment, even if you have a medical problem or a recipe from the doctor, we can change the dive date to any date in the future with no extra charge.

If you change your dive date because you didn’t show up to the original day of the reservation, and happens that the date you choose we can’t go because weather is not suitable, no refunds will be given, we can give you another date to do the activity.

If you don’t choose any desire date or let us know which date would you want to do the activity at the moment of buying your activity, we will use the next day of date you bought your service as the date of booking.

PayPal don’t aloud companies from Mexico to keep money online, they send all payments every day to our national bank account, at the exchange rate of the day, this generates taxes to us, we will pay those taxes if you come scuba diving but if you cancel we can’t.

All refunds will have a 16 % of tax deducted from the total, we will also refund you in pesos the same amount we received the day after you pay, PayPal will convert this money to your national currency at the exchange rate of the day.